FAQ
You can find numerous answers to many of the common questions we get asked below. If you need further help, contact us. We would be happy to help.
General
HOW DO I SET UP AN ACCOUNT?
To set up an account with us please complete the New Client Contact Form so we have all your billing and shipping information.
Do I Have To Pay Sales Tax?
Proofing
How Does The Proofing & Approval Process Go?
Once you place an order, we will email you a proof to approval before production of your items begins. This is your final chance to verify that spelling, colors, and artwork and graphic placement are correct.
What Is A Paper Or Digital Proof?
What Is A Pre-Production Proof?
What About Freight & Shipping
What Are Typical Turn-Around Times?
Why Are There Setup Charges? How Much Are They? Are They Recurring?
What Are Order Minimums?
Embroidery: 12 pieces. Sizing can be mixed to achieve quantity pricing as long as imprint is same on all.
Hard goods: This will vary from 1- 1000’s depending on the item. The good news is there are lots of items to choose from and your Brand Ambassador has special skills to source the right fit for you.
Over-runs & Under-runs:
What About Rush Orders?
What About Our Off-shore Programs?
Product Safety & Compliance:
Fulfillment:
What About Client-Supplied Items?
What About Order Cancellations & Changes?
There Is A Damaged Or Misprinted Item In My Order. How can I remedy The problem?
Can I Get A Sample?
What Are Blank Samples?
What Are Random Samples?
Random samples are a representation of the item that will have a random imprint or logo decoration and may or may not be in the exact color or size you need.
What Are Spec Samples?
Artwork & Graphics
What Kind Of Files Are Acceptable?
Can You Print Half Tones?
Can You Match My Colors
What About Graphic Fees?
How Do I Submit My Artwork?
You can email your artwork directly to your Brand Ambassador, or to sales@itbpromos.com. Be sure to include your project details and Brand Ambassador’s name (if you have one assigned) in your email.
What File Formats Do You Accept?
What Is A PMS Color?
What Is A Spot Color?
What Is Process Printing?
How Accurate Are The Colors I See On My Screen?
How Long Is My Artwork Kept On File?
Screenprinting & Embroidery
How Large and Where Can I Imprint My Apparel?
What Is Digitizing?
When your job is set up for our embroidery machines, a very specific digital file (.dst or .emb) is uploaded to tell the machine how to sew your logo, and what thread colors to use. We “digitize” your logo, meaning we convert it to that format. Once digitized, we will make a “sew out” which is an embroidered sample made before we go into full production of your project. This proof ensures that the art and thread colors are correct when sewn.