FAQ

Sales tax is required unless your business provides a valid resale or tax-exempt certificate.

If your company is tax exempt, please submit your exemption documentation when setting up your account.

A digital proof (sometimes called a paper proof) is a visual mockup showing how your logo or artwork will appear on the final product.

It helps confirm:

• artwork placement
• decoration size
• colors
• layout

This step ensures everything looks correct before your custom merchandise goes into production.

A pre-production proof is a physical sample produced before the full order is manufactured.

These are typically used for:

• large orders
• complex artwork
• new products

Pre-production samples help confirm decoration quality and final appearance.

Shipping costs depend on:

• order size
• product weight
• shipping speed
• destination

We work with trusted carriers to ensure your promotional products arrive safely and on time.

If your order has a specific deadline (such as a trade show or event), let us know so we can recommend the best shipping options.

Standard production time is typically 7–14 business days after proof approval.

Turnaround time can vary depending on:

• product type
• decoration method
• order size
• current production schedules

If you have a specific deadline, contact us early so we can help you plan accordingly.

Completely custom items made from concept to production will vary anywhere from 4-12 weeks depending on the item.

Setup charges cover the time and materials required to prepare your artwork for production.

Examples include:

• creating screen printing screens
• digitizing artwork for embroidery
• preparing printing plates or molds

Setup fees vary depending on the decoration method and product. Some setups may apply again on future orders if changes are made. The charge will vary—usually between $25-$75 and we will always let you know what the setup will cost before you order. Some items will incur a repeat setup charge and some items have no setup charge.

Minimum order quantities depend on the product and decoration method.

Typical minimums include:

• Screen printed apparel: usually 24 pieces
• Embroidery: often 12 pieces
• Promotional products: commonly 25–100 items

If you need smaller quantities, we can recommend products that work for lower minimum orders.

Industry standard allows for a small percentage of overrun or underrun. Your final invoice will reflect the actual quantity shipped.

Yes, rush production may be available for select items.

Rush orders may include:

• expedited production
• faster shipping options

If you need branded merchandise for an upcoming event or deadline, contact us as soon as possible so we can recommend the best solutions.

For large volume orders with flexible timelines, offshore production may be an option.

Benefits can include:

• lower unit costs
• fully custom product development
• unique promotional items

These programs typically require longer lead times, so early planning is important.

Many promotional products must meet safety and regulatory standards depending on the industry and product type.

We work with suppliers who meet compliance standards such as:

• CPSIA
• FDA guidelines (for drinkware or food contact items)
• Prop 65 requirements

If your industry has specific compliance requirements, our team can help guide product selection.

Yes. In The Bag Promotions offers merch fulfillment services for businesses that distribute products to employees, customers, or multiple locations.

Services may include:

• kitting and packaging
• warehousing
• drop shipping
• company merch stores

This makes it easy to manage large branded merchandise programs.

Not all retail items are suitable for decoration. Any client-supplied goods will be subject to our approval and must be new with tags. If we accept and can decorate you will need to sign a waiver releasing our responsibility for anything that may go wrong in the decoration process. We can’t be held responsible for items we did not supply.

Once production has started, changes may not be possible and cancellation fees may apply.

If you need to make a change, contact us immediately.

If you receive items that are damaged or misprinted, please contact us right away.

We will review the issue and determine the best solution, which may include:

• replacements
• reprints
• credit toward your account

Customer satisfaction is important to us, and we will work to resolve the issue quickly.

Yes. Samples are available for many promotional products.

Samples allow you to:

• evaluate product quality
• test usability
• confirm color and style

Random samples are pre-decorated products from previous production runs. They help demonstrate decoration techniques and product quality.

Spec samples are custom samples featuring your logo. These are often used for larger orders to confirm final decoration before full production.